Shipping Policy
Welcome to the casamondoliving(hereinafter referred to as “we,” “our,” or “us”) online store. This page explains the arrangements for order delivery, the logistics process, and important notes regarding receiving shipments. This Shipping Policy applies to orders submitted and successfully paid for through this website. By placing an order on this website, you acknowledge that you have read and understood the information described on this page.
1. Shipping Area
We currently provide shipping services throughout the United States.
The shipping address must be located within the United States. Shipping services are not available outside the United States at this time, and therefore the system only accepts orders with U.S. delivery addresses.
2. Shipping Fees
Shipping fees are automatically calculated based on the order amount and will be displayed on the checkout page.
The total order amount will be clearly displayed on the checkout page before the order is submitted.
3. Order Cut-Off Time
Order processing follows the website’s business hours:
Business Hours:
GMT 8:00 – 18:00
If an order is placed during holidays or outside business hours, the processing time will be extended to the next working day.
4. Order Processing Time
After payment is completed, the order enters the warehouse processing stage. This stage generally includes order confirmation, product preparation, packaging, and transfer to the logistics carrier.
The order processing time is typically 1–3 business days.
Actual processing time may vary depending on order volume or warehouse arrangements.
5. Shipping Time
Once the order has been shipped, the package enters the logistics transportation stage.
The estimated shipping time is 9–15 business days.
Shipping times may be affected by logistics route arrangements, weather conditions, or processing at transportation hubs.
6. Shipping Carriers
After shipment, packages are usually transported by logistics carriers. Common carriers may include:
The specific carrier information will usually be provided in the shipment notification email.
7. Order Tracking
After an order has been submitted and payment has been completed, the system usually sends an order confirmation email, which may include:
Users can check their order status through the “Order Tracking” page on the website.
To view the order progress, enter the order number along with the email address or phone number associated with the order.
8. Responsibility Notice
During the delivery process, the following situations should be noted:
Damaged or Lost Products
If a package is damaged during transportation or fails to arrive, customers may contact customer service and provide the order details and supporting information for verification.
Shipping Changes and Cancellation
Once the order has entered the processing or shipping stage, shipping information may no longer be modified or canceled. If adjustments are required, please contact customer service as soon as possible to confirm the order status.
Shipping Address Responsibility
Customers should ensure that the shipping address provided during checkout is accurate and complete. If delivery delays or returns occur due to incorrect, incomplete, or unrecognizable address information, this may affect the delivery process.
9. Delivery Inspection
When the package arrives, it is recommended to perform a brief inspection before signing for delivery, such as:
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Checking whether the outer packaging shows obvious damage
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Confirming that the package seal is intact
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Verifying that the quantity of items matches the order
If any abnormalities are discovered, please note them when receiving the package and contact customer service.
10. Contact Information
If you have any questions regarding order delivery or shipping arrangements, you may contact us through the following methods:
Address:
180 LIBERTY ST, WEST, MILFORD, WV, 26451, US
Customer Service Phone:
+1 (681) 510-6689
Customer Service Email:
safehelpxybwzQ@casamondoliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page explains the arrangements related to order delivery and shipping for the website.
