Refund Policy
This page explains the basic guidelines for refund processing at the casamondoliving(hereinafter referred to as “we,” “our,” or “us”) online store. This Refund Policy applies to transactions completed on this website where payment has been successfully processed and an order record has been generated. When an order cancellation request or return request has been reviewed and approved, the related amount may enter the refund processing stage.
By submitting an order and completing payment on this website, you acknowledge that you have read and understood the information described on this page.
The order amount may enter the refund processing stage under the following circumstances:
Approved Order Cancellation
When a user submits a cancellation request and the request is approved, the order record will be updated to a canceled status, and the corresponding order amount will enter the refund process.
Approved Return and Refund Request
When a user submits a return request according to the after-sales process and the returned product has been received and verified to meet the return conditions, the order amount will enter the refund processing stage.
Different orders may require different verification procedures during the review process, such as order status confirmation, product inspection, or related information verification.
Refunds are generally processed using the original payment method used for the order.
If the order was paid using Visa or MasterCard, the refund amount will be returned to the corresponding payment card account.
Depending on the processing efficiency of the banking institution, the refund is usually expected to appear in the account within 3–5 business days.
If the refund does not appear within this time frame, you may contact customer service for further assistance.
In certain cases, the refund processing progress may be affected by the following factors:
Extended processing time by the banking system
Payment information requiring additional verification
The order status still being under review or processing
If the refund record has not been updated or the refund arrival time is delayed, it is recommended to provide the order number and contact customer service to check the current processing status.
Refund processing is typically based on order records, return verification results, and confirmation from the payment channel.
If the display of refund records is delayed due to incorrect payment information, abnormal bank account status, or financial institution processing procedures, the situation may require further verification through the payment provider.
Submitting a refund-related request indicates that you understand and agree to follow the procedures described in this Refund Policy.
If you would like to check the refund status or inquire about your order, you may contact us through the following methods:
Address:
180 LIBERTY ST, WEST, MILFORD, WV, 26451, US
Customer Service Phone:
+1 (681) 510-6689
Customer Service Email:
safehelpxybwzQ@casamondoliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s Refund Policy and applies to orders placed through this website.
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