Additional Legal Notice
Additional Legal Notice
This page provides supplementary information regarding the operating practices, order procedures, and user rights of the CasaMondoLig (hereinafter referred to as “we,” “our,” or “us”) online store. This Additional Legal Notice applies to users who browse products, submit orders, or use related services on this website.
By continuing to access or use the website services, you acknowledge that you have read and understood the information described on this page.
1. Commercial Transparency
We provide product information and related descriptions through the website. Product pages typically display product images, basic specifications, and pricing information to help users understand the product before placing an order.
Product information, inventory availability, and page content may be updated based on operational needs. Before submitting an order, users may review the information displayed on the product page to understand the current order details.
2. Business Nature and Shipping Arrangements
This website provides online product sales services. Users can browse products on the website and complete the order submission and payment process.
After payment is completed, the order typically enters the processing stage, which may include order confirmation, product preparation, packaging, and logistics arrangements. Once shipped, the order enters the transportation stage and will be delivered to the designated shipping address according to logistics arrangements.
3. Customs and Tax Information
The prices displayed on product pages generally include costs related to product sales, such as value-added tax (VAT) or similar charges.
Orders are typically delivered using the DDP (Delivered Duty Paid) shipping method. Under this arrangement, costs related to transportation and customs clearance are usually handled during the shipping process. Therefore, the amount displayed on the checkout page is generally the final amount required for payment.
4. Cancellation and Refund Rights
After receiving the product, users may submit a return or exchange request through the website’s after-sales process if necessary.
The website provides a 35-day return and exchange period. Users may submit a return or exchange request within 35 days after receiving the product. If the request meets the applicable conditions, the order may be processed for a return, exchange, or refund.
For detailed procedures and processing methods, please refer to the relevant policy pages on the website.
5. Payment and Data Security
Order payments are processed through a secure payment environment. Payment information entered during checkout is used only to complete the transaction.
We do not store users’ payment card information. During website operations, the system uses standard data protection measures to maintain the security of order information and transaction data.
6. Product Information and Service Support
Images and descriptions provided on product pages are intended to help users understand the basic characteristics of the products.
If a product has a quality issue or does not match the order information after delivery, users may submit a request through the after-sales service channel. After-sales processing will generally be reviewed based on order records and product condition.
7. Complaints and Contact Information
If users need to report issues related to order processing, shipping, or after-sales services, they may contact customer support. Customer support is generally available for order inquiries, product issue reporting, and service-related questions.
Address:
180 LIBERTY ST, WEST, MILFORD, WV, 26451, US
Customer Service Phone:
+1 (681) 510-6689
Customer Service Email:
safehelpxybwzQ@casamondoliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
8. Dispute Resolution
If any issues arise during the use of website services or order transactions, users are encouraged to first contact customer service for assistance.
Relevant matters are generally handled in accordance with applicable U.S. regulations and follow data protection principles referenced under GDPR.
We comply with U.S. laws, including GDPR-related principles where applicable. We reserve the right to update this policy and will notify users of any relevant changes.