Order Cancellation Policy
This page explains the procedures for order cancellations at the casamondoliving(hereinafter referred to as “we,” “our,” or “us”) online store. This Order Cancellation Policy applies to orders that have been placed and successfully paid for through this website. If a user wishes to cancel an order, a request may be submitted based on the current order status and the guidelines below.
By submitting an order and entering the order processing stage on this website, you acknowledge that you have read and understood the information described on this page.
1. Conditions for Order Cancellation
Order cancellation methods may vary depending on the stage of order processing. Whether an order can be canceled generally depends on the current processing status of the order.
Unshipped Orders (Within 48 Hours After Order Placement)
If the order remains unshipped and the request is submitted within 48 hours after placing the order, a cancellation request may be submitted. After confirming the order status, the order will enter the cancellation processing stage.
Orders Placed More Than 38 Hours Ago or Already Shipped
If more than 38 hours have passed since the order was placed, or if the order has already entered the shipping stage, the order usually cannot be canceled directly.
In this situation, you may wait until the product has been delivered and then submit a return and refund request through the after-sales service process.
For more information about the return process, please refer to the website’s Return & Exchange Policy page.
2. Order Cancellation Request Process
If you need to cancel an order, you may submit a request through our customer service channels. The general process is as follows:
First, contact customer service via email or telephone and inform us that you would like to cancel the order.
When submitting the request, it is recommended to provide the order number, payment confirmation, and other relevant order information to help verify the order record.
After receiving the request, the customer service team will confirm the order status based on the order records.
If the order meets the cancellation conditions, the result will be communicated through your contact information, and the order will enter the refund process.
3. Refund Process
Once the order cancellation request has been reviewed and approved, the refund will generally be processed through the original payment method used for the order.
Refund Method
The refund amount will be returned to the bank card used for payment, such as Visa or MasterCard.
Refund Timeframe
Depending on the processing efficiency of the financial institution, the refund record usually appears within 3–5 business days.
If the refund does not appear within this timeframe, you may contact customer service for further assistance.
For more details regarding refunds, please refer to the website’s Refund Policy page.
4. Contact Us
If you would like to check your order status or inquire about a cancellation request, you may contact us through the following methods:
Address:
180 LIBERTY ST, WEST, MILFORD, WV, 26451, US
Customer Service Phone:
+1 (681) 510-6689
Customer Service Email:
safehelpxybwzQ@casamondoliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s Order Cancellation Policy and applies to the processing of orders placed through this website.